Conflict Management Training (In-House)
De-escalation training in-house for your employees – Europe-wide
» The in-house training can also be booked as an online training «
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This conflict management training increases the ability for conflict resolution of your employees. The in-house training developed for organizations from a wide variety of industries focuses on how conflicts can be resolved constructively and confidently.
Each employee has the opportunity to participate in two realistic conflict simulations. And are able to put immediately the learned conflict theory into practice.
Request now!
All trainings can also be booked as an online training!
Known from
Seminar schedule: Conflict Management Training
day 1
| 09:00 – 9:30 |
Introduction: What is a conflict? Which types of conflict exist?This is about the right definition of a conflict and about different types of conflicts such as conflicting goals, middle conflicts, value conflicts, power conflicts, role conflicts and many others. |
| 9:30 – 9:45 |
Which phases undergoes an ideal-type conflict?One must know typical stages of conflicts in order to evaluate in which phase the conflict is and in order to use constructively adequate conflict resolution strategies. |
| 9:45 – 10:00 |
The different conflict personalitiesSome see a conflict as a competition, others as an opportunity, and others as a circumstance to avoid. This session is about the different conflict characters. |
| 10:00 – 12:00 |
1. Conflict simulation with each participant and analysis of the individual conflict resolution style for each participantThe first conflict simulation is about the participant playing with the trainer an imaginary conflict situation and applying the learned conflict theory directly to the case (with video feedback). |
| 12:00 – 12:15 |
The different perspectives on a conflictConflicts always have a negative connotation in our culture. It’s about finding different perspectives on the subject. |
| 12:15 – 12:30 |
Communicative enhancers of conflicts and de-escalation rhetoricThere are special classical formulations that further fuel the conflict, rather than de-escalating him. Of course you should know and avoid thesse formulations. |
| 12:30 – 13:30 |
– Lunch break – |
| 13:30 – 13:45 |
How emotional intelligence helps in conflict managementWhen emotions are strong, it becomes difficult to come to a solution during a conflict. Being able to control one’s own emotions and be able to read each other’s emotions is a crucial competence in conflict resolution. |
| 13:45 – 14:15 |
Types of conflict managementThere are many ways to deal with a conflict: as an initiator, as a conflict advisor, as a moderator, as a mediator, as a conflict manager in the narrower sense or as a mediator and decision maker. The different roles have different advantages — and each conflict requires a different role strategy. |
| 14:15 – 14:45 |
The 5 best conflict resolution strategiesRegardless of the role involved in a conflict, there are five universal conflict resolution strategies that are helpful in all phases of conflicts. |
| 14:45 – 16:45 |
2. Conflict simulation with each participant and analysis of the individual conflict resolution style for each participantThe second conflict simulation is about the participant playing a conflict situation with the trainer playing the role of a real counterpart (with video feedback). |
| 16:45 – 17:00 |
How to improve sustainably?Tips for participants to train independently their competence for conflict resolution after the seminar. |
day 1
09:00 – 9:30
Introduction: What is a conflict? Which types of conflict exist?
This is about the right definition of a conflict and about different types of conflicts such as conflicting goals, middle conflicts, value conflicts, power conflicts, role conflicts and many others.
9:30 – 9:45
Which phases undergoes an ideal-type conflict?
One must know typical stages of conflicts in order to evaluate in which phase the conflict is and in order to use constructively adequate conflict resolution strategies.
9:45 – 10:00
The different conflict personalities
Some see a conflict as a competition, others as an opportunity, and others as a circumstance to avoid. This session is about the different conflict characters.
10:00 – 12:00
1. Conflict simulation with each participant and analysis of the individual conflict resolution style for each participant
The first conflict simulation is about the participant playing with the trainer an imaginary conflict situation and applying the learned conflict theory directly to the case (with video feedback).
12:00 – 12:15
The different perspectives on a conflict
Conflicts always have a negative connotation in our culture. It’s about finding different perspectives on the subject.
12:15 – 12:30
Communicative enhancers of conflicts and de-escalation rhetoric
There are special classical formulations that further fuel the conflict, rather than de-escalating him. Of course you should know and avoid thesse formulations.
12:30 – 13:30
– Lunch break –
13:30 – 13:45
How emotional intelligence helps in conflict management
When emotions are strong, it becomes difficult to come to a solution during a conflict. Being able to control one’s own emotions and be able to read each other’s emotions is a crucial competence in conflict resolution.
13:45 – 14:15
Types of conflict management
There are many ways to deal with a conflict: as an initiator, as a conflict advisor, as a moderator, as a mediator, as a conflict manager in the narrower sense or as a mediator and decision maker. The different roles have different advantages — and each conflict requires a different role strategy.
14:15 – 14:45
The 5 best conflict resolution strategies
Regardless of the role involved in a conflict, there are five universal conflict resolution strategies that are helpful in all phases of conflicts.
14:45 – 16:45
2. Conflict simulation with each participant and analysis of the individual conflict resolution style for each participant
The second conflict simulation is about the participant playing a conflict situation with the trainer playing the role of a real counterpart (with video feedback).
16:45 – 17:00
How to improve sustainably?
Tips for participants to train independently their competence for conflict resolution after the seminar.
Choose from 3 variants
BASIC
Classical
Training
✔ with a fixed seminar schedule
✔ exercises/simulations on conflicts
✔ at your location
✔ number of participants on request
✔ in English and/or German
✖ no tailor-made seminar
✖ no video analysis
✖ no online courses
price on request
BASIC
Classical
Training
✔ with a fixed seminar schedule
✔ exercises/simulations on conflicts
✔ at your location
✔ number of participants on request
✔ in English and/or German
✖ no tailor-made seminar
✖ no video analysis
✖ no online courses
price on request
PRO
Tailor-made
Training
✔ tailor-made content
✔ tailor-made exercises/simulations
✔ online course Konfliktmanagement*
✔ at your location
✔ number of participants on request
✔ in English and/or German
✔ video analysis included
✖ no Argumentorik Masterclass**
price on request
PRO
Tailor-made
Training
✔ tailor-made content
✔ tailor-made exercises/simulations
✔ online course Konfliktmanagement*
✔ at your location
✔ number of participants on request
✔ in English and/or German
✔ video analysis included
✖ no Argumentorik Masterclass**
price on request
PREMIUM
Tailor-made Training
& Online Library
✔ tailor-made content
✔ tailor-made exercises/simulations
✔ Argumentorik Masterclass**: lifelong access
✔ at your location
✔ number of participants on request
✔ in English and/or German
✔ video analysis included
price on request
PREMIUM
Tailor-made Training
& Online Library
✔ tailor-made content
✔ tailor-made exercises/simulations
✔ Argumentorik Masterclass**: lifelong access
✔ at your location
✔ number of participants on request
✔ in English and/or German
✔ video analysis included
price on request
BASIC
Classical
Training
✔ with a fixed seminar schedule
✔ exercises/simulations on conflicts
✔ at your location
✔ number of participants on request
✔ in English and/or German
✖ no tailor-made seminar
✖ no video analysis
✖ no online courses
price on request
BASIC
Classical
Training
✔ with a fixed seminar schedule
✔ exercises/simulations on conflicts
✔ at your location
✔ number of participants on request
✔ in English and/or German
✖ no tailor-made seminar
✖ no video analysis
✖ no online courses
price on request
PRO
Tailor-made
Training
✔ tailor-made content
✔ tailor-made exercises/simulations
✔ online course Konfliktmanagement*
✔ at your location
✔ number of participants on request
✔ in English and/or German
✔ video analysis included
✖ no Argumentorik Masterclass**
price on request
PRO
Tailor-made
Training
✔ tailor-made content
✔ tailor-made exercises/simulations
✔ online course Konfliktmanagement*
✔ at your location
✔ number of participants on request
✔ in English and/or German
✔ video analysis included
✖ no Argumentorik Masterclass**
price on request
PREMIUM
Tailor-made Training
& Online Library
✔ tailor-made content
✔ tailor-made exercises/simulations
✔ Argumentorik Masterclass**: lifelong access
✔ at your location
✔ number of participants on request
✔ in English and/or German
✔ video analysis included
price on request
PREMIUM
Tailor-made Training
& Online Library
✔ tailor-made content
✔ tailor-made exercises/simulations
✔ Argumentorik Masterclass**: lifelong access
✔ at your location
✔ number of participants on request
✔ in English and/or German
✔ video analysis included
price on request
* online course “Konfliktmanagement” (lifelong access) for every participant from our Argumentorik Online Academy. More information you’ll find here: E-learning for companies (in German)
** Argumentorik Masterclass: Advanced training in business communication with more than 1.200 video lessons, certificate from the Argumentorik Academy included for every participant (lifelong access)
Conflict Management Training: your benefit
Your employees receive important theoretical input from the conflict trainer on types of conflict and conflict resolution strategies.
But the most important thing about the seminar is the 100% practical relevance for your company. In a preliminary telephone conversation you can describe classic conflict situations to the trainer – and we will prepare tailor-made conflict simulation exercises for you, in which we use video analysis to train your employees to recognize conflicts and resolve them professionally and to de-escalate heated situations quickly.
The conflict management training is ideal for companies that want to prevent conflicts and enable their employees to resolve a conflict independently.
Jens N.
Service Manager at MAHAG GmbH
“I would like to thank once again for the incredibly exciting, educational and also amusing conflict management seminar. I am convinced that we will meet again!”
Li K.
Subject Specialist at Roche AG
“Thank you for the great training. We at Roche had been thrilled. The concept will definitely be passed on and you can look forward to furhter requests in the future.”
Thomas O.
Implementation Lead at Urban Science International GmbH
“Thanks for the great seminar! On the one hand, I only received positive feedback from the participants, even though some had a bit of a struggle with the open feedback. On the other hand, in particular this was extremly helpful. I would definitely be glad, if such an event will soon take place again!”
Blended Learning
Thematically appropriate online courses for your training
For sustainable knowledge transfer, each participant receives the thematically appropriate online course “Schwierige Gespräche” (in German) worth 79€ each with lifelong access in the PRO version “tailor-made seminar”. More information under e-learning for companies (in German).
And in the PREMIUM variant “tailor-made training & online library” we activate the Argumentorik Masterclass for each participant, consisting of over 30 online courses (mostly in German). Make a non-binding request now.
A video preview (in German)
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Organizational data at a glance
- target audience: salespeople, employees in retail and field service, management
- at your location
- number of participants on request
- in English and/or German
- video analysis included
- practice-oriented conflict resolution simulations
- 1 day
- on your desired date
- certificate of attendance for each participant
- blended learning: online courses as a supplement
- can also be booked as online training
- investment: make a non-binding request now!
Conflict Management Training (In-House):
your non-binding request
The conflict management training (in-house) is available throughout Europe, the language of instruction is English and/or German if desired; can also be bookd as an online training.
FAQs about the in-house
Conflict Management Training
Europe-wide
Can you briefly describe the profile of your conflict management trainers?
Our conflict management trainers are nationally and internationally excellent speakers. Our trainers have received awards in various national and international speech competitions: TOP speakers, World Cup quarter-finalists, German champions in debating, finalists in various competitions.
With our 1-day conflict management seminar your employees will visibly increase their conflict resolution skills in just one day. For questions and further information, please do not hesitate to contact us at info@argumentorik.com.
How many people can attend an in-house conflict resolution training?
The fewer people participate in a conflict resolution seminar, the more possibilities the individual has to exercise. We recommend a maximum of 12 active participants, with an unlimited number of employees who can be present as so-called “silent observers”.
Our goal is to significantly increase the competence in conflict resolution of every employee. Your conflict trainer deals with the rhetorical challenges of each individual in a conflict situation in two detailed conflict simulations and feedbacks per employee.
Are the conflict simulations tailored to our company needs?
Yes! The conflict management seminar is explicitly geared towards the everyday practical requirements of your employees in conflict situations.
Every employee has the opportunity to complete two realistic conflict simulations on one seminar day. In these simulations, which are integrated in the seminar schedule, the goal is to put the learned conflict resolution strategies into practice immediately.
What is the relationship between theory and practice?
For years we have observed that the realistic conflict simulations have the greatest learning effect for our clients.
And that they regularly regard our simulations as the “highlight”. However, since it is your training, you can specify exactly the relationship between theory and practice.
That is why we attach great importance to practice. Further information on the content and exercises can be found in the seminar schedule.
Do participants also receive video feedback?
We offer to accompany the conflict resolution seminar with a camera. This method has proven to be very useful in the past and was found to be extremely informative by the participants, as the video enables a more detailed analysis the realistic conflict simulations.
If you or individual employees do not want video analysis, of course we can do without.
Which seminar variant is the best for my team?
We recommend the “classical training” (BASIC) if you would like to book a basic seminar on conflict management for your team, in which fundamental concepts of the topic are discussed.
The “tailor-made training” (PRO) variant is recommended if you want to deal with very specific conflict topics with your team and practice conflict situations and the basic knowledge is already available.
And we recommend the third variant, “tailor-made & online library” (PREMIUM), if you want to give your employees long-term access to valuable knowledge, with each participant having access to the Argumentorik Masterclas (over 30 online courses) so that each participant can develop independently.
You can combine the classic and tailor-made seminar into a 2-day event.
Please select now the variant that suits best for you.
Is it possible to conduct the training online (e.g. using Zoom or Microsoft Teams)?
Yes! We already have a lot of experience – and above all – very good experience when it comes to online trainings. Our preferred online tool is Zoom.
Of course we are flexible and use your preferred online tool successfully as well. Because in “digital rhetoric” it is not only a question of the technology, but also of a professional appearance in front of the camera.
Whether online trainings or face-to-face trainings: Write us your wishes and ideas in your non-binding request. We’ll find the best solution for you.
What is the unique selling point of the Argumentorik Academy?
In addition to our excellent presentation trainers, we offer every participant topic-specific online courses for sustainable knowledge transfer, e.g. the online course “Schwierige Gespräche im Beruf führen: Konfliktmanagement” (in German).
The Argumentorik Online Academy portfolio already includes more than 30 online courses on communications, business skills and personality. Please select now the variant that suits best for you.