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Wie gibt man richtig Feedback?
Inhaltsangabe
Wie sieht gutes Feedback aus?
WWW – Wahrnehmung, Wirkung, Wunsch!
Was fehlt dem Lob zum Feedback?
<span style="font-weight: 400; font-size: 10pt; font-family: verdana, geneva, sans-serif;">Das könnte Sie auch interessieren: Folge 173 aus dem Podcast „<strong><a style="color: #3c1870;" href="https://argumentorik.com/podcast/" title="MENSCHEN ÜBERZEUGEN | Argumentorik" target="_blank" rel="noopener noreferrer">MENSCHEN ÜBERZEUGEN</a></strong>”</span></div> <p style="margin-top: 30px;"><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Feedback ist toll: Aus Feedback können Sie lernen, wie Sie auf andere Menschen wirken.</span></p> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Das Problem: Tatsächlich wissen nur wenige Menschen, wie man gutes Feedback gibt. Oder nehmen sich genug Zeit dazu. Viel zu oft werden Sie mit einem knappen Lob abgespeist. Unser Vorschlag: Fordern Sie Feedback!</span></p> <h2 style="padding-left: 40px; margin-top: 20px; margin-bottom: 10px;"><span id="Wie_sieht_gutes_Feedback_aus"><span style="color: #000000; font-size: 16pt; font-family: verdana, geneva, sans-serif;"><strong>Wie sieht gutes Feedback aus?</strong></span></span></h2> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Feedback hat drei Teile. Es basiert immer auf einer <b>konkreten Wahrnehmung, </b>als Ich-Botschaft formuliert. Was habe ICH beobachtet? Zum Beispiel: „Ich habe wahrgenommen, dass Sie bei Ihrem Vortrag an wichtigen Stellen betont langsam gesprochen haben.“</span></p> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Darauf folgt eine <b>subjektive Bewertung,</b> ebenfalls eine Ich-Botschaft. Wie hat das auf MICH gewirkt? Im Beispiel: „Ich habe Ihnen dadurch leicht folgen können.“Das Sahnehäubchen ist dann noch der <b>Tipp fürs nächste Mal</b>. Was würde ich mir von Ihnen noch wünschen? Beispielsweise: „Ich würde mir wünschen, dass Sie das auch bei anderen Präsentationen machen.“</span></p> <h2 style="padding-left: 40px; margin-top: 20px; margin-bottom: 10px;"><span id="WWW_8211_Wahrnehmung_Wirkung_Wunsch"><span style="color: #000000; font-size: 16pt; font-family: verdana, geneva, sans-serif;"><strong>WWW – Wahrnehmung, Wirkung, Wunsch!</strong></span></span></h2> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Diese drei Komponenten machen das Feedback hilfreich. Beachten Sie alle drei Komponenten, wenn Sie selbst Feedback geben.</span></p> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Was wir Ihnen aber vor Allem ans Herz legen wollen: Fordern Sie für sich selbst ein vollständiges Feedback ein!</span></p> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Die meisten Menschen verteilen Lob statt Feedback. Man klopft Ihnen auf die Schulter: „Guter Vortrag!“</span></p> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Der Unterschied zwischen Lob und Feedback liegt auf der Hand:</span></p> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Als Gelobter haben Sie keinen Informationsgewinn – Sie wissen nicht, was denn genau gut war und warum. Lob ist nicht nachvollziehbar.</span></p> <h2 style="padding-left: 40px; margin-top: 20px; margin-bottom: 10px;"><span id="Was_fehlt_dem_Lob_zum_Feedback"><span style="color: #000000; font-size: 16pt; font-family: verdana, geneva, sans-serif;"><strong>Was fehlt dem Lob zum Feedback?</strong></span></span></h2> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Lob ist eine globale subjektive Bewertung. Das ist die zweite Feedback-Komponente ohne die erste und dritte „Ich finde das toll, was Sie machen!“</span></p> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Bereiten Sie sich also darauf vor, sich nach der ersten und dritten Komponente aktiv erkundigen zu müssen.</span></p> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Die erste Frage lautet also: „Was war es denn genau, was Sie toll fanden?“ Die meisten Menschen können Ihnen auf diese Frage intuitiv eine Antwort geben. Trotzdem sind viele Menschen einfach zu unaufmerksam oder zu bequem, das unaufgefordert zu tun.</span></p> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Als zweite Frage eignet sich: „Haben Sie vielleicht noch einen Tipp fürs nächste Mal?“ Auch hier fällt es den meisten Menschen nicht schwer, kreativ zu sein. Oft stiftet diese Frage dazu an, Ihre Arbeit auch etwas kritischer zu betrachten. Sie helfen Menschen also, ihre Kritik auszudrücken und konstruktiv zu formulieren. Perfekt für Sie, denn Sie dürfen daraus lernen!</span></p> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Abschließend sei noch angemerkt, dass Sie natürlich nicht alles annehmen müssen, was Sie an Feedback zu hören bekommen. Wenn Sie Menschen dazu veranlassen, konkreter zu werden, als ein leeres Lob, bekommen Sie auch Meinungen, mit denen Sie nichts anfangen können.</span></p> <p><span style="color: #000000; font-size: 14pt; font-family: verdana, geneva, sans-serif;">Grübeln Sie darüber nicht zu lange nach. 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Diese Informationen helfen uns zu verstehen, wie unsere Besucher unsere Website nutzen.</p> <p class="text-center"> <a href="#" class="_brlbs-cursor d-block" tabindex="0" role="button" data-cookie-accordion-target="statistics" > <span data-cookie-accordion-status="show"> Cookie-Informationen anzeigen </span> <span data-cookie-accordion-status="hide" class="borlabs-hide"> Cookie-Informationen ausblenden </span> </a> </p> </div> <div class="borlabs-hide" data-cookie-accordion-parent="statistics" > <table> <tr> <th scope="row">Akzeptieren</th> <td> <label class="_brlbs-btn-switch _brlbs-btn-switch--textRight"> <span class="sr-only">LinkedIn</span> <input id="borlabs-cookie-linkedin" tabindex="0" type="checkbox" data-cookie-group="statistics" name="cookies[statistics][]" value="linkedin" checked data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus" aria-hidden="true"> </span> </label> </td> </tr> <tr> <th scope="row">Name</th> <td> <label> LinkedIn </label> </td> </tr> <tr> <th scope="row">Anbieter</th> <td>LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland</td> </tr> <tr> <th scope="row">Zweck</th> <td>Cookie von LinkedIn Insight-Tag, das für Website-Analysen, Ad-Targeting und Anzeigenmessung verwendet wird.</td> </tr> <tr> <th scope="row">Datenschutzerklärung</th> <td class="_brlbs-pp-url"> <a href="https://de.linkedin.com/legal/privacy-policy" target="_blank" rel="nofollow noopener noreferrer" > https://de.linkedin.com/legal/privacy-policy </a> </td> </tr> <tr> <th scope="row">Host(s)</th> <td>_gcl_au, _gcl_aw, _gcl_dc, _guid, _rdt_uuid, a3, aam_uuid, abselb, analyticssynchistory, anj, b, barometric[cuid], bcookie, brwsr, bscookie, demdex, dextp, dpm, dst, fr, guc, ide, irld, izographicsoptout, jsessionid, l_page, lang, li_fat_id, li_gc, li_giant, li_mc, li_sugr, lidc, lms_ads, lms_analytics, lnkd, mr, muid, oribi_cookie_test, oribi_session, oribi_user_guid, oribili_user_guid, personalization_id, sdsc, test_cookie, tluid, u, uid, uids, usermatchhistory, uuid2</td> </tr> <tr> <th scope="row">Cookie Laufzeit</th> <td>Sitzung / 1 Jahr</td> </tr> </table> <table> <tr> <th scope="row">Akzeptieren</th> <td> <label class="_brlbs-btn-switch _brlbs-btn-switch--textRight"> <span class="sr-only">Facebook Pixel</span> <input id="borlabs-cookie-facebook-pixel" tabindex="0" type="checkbox" data-cookie-group="statistics" name="cookies[statistics][]" value="facebook-pixel" checked data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus" aria-hidden="true"> </span> </label> </td> </tr> <tr> <th scope="row">Name</th> <td> <label> Facebook Pixel </label> </td> </tr> <tr> <th scope="row">Anbieter</th> <td>Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland</td> </tr> <tr> <th scope="row">Zweck</th> <td>Cookie von Facebook, das für Website-Analysen, Ad-Targeting und Anzeigenmessung verwendet wird.</td> </tr> <tr> <th scope="row">Datenschutzerklärung</th> <td class="_brlbs-pp-url"> <a href="https://www.facebook.com/policies/cookies" target="_blank" rel="nofollow noopener noreferrer" > https://www.facebook.com/policies/cookies </a> </td> </tr> <tr> <th scope="row">Cookie Name</th> <td>_fbp,act,c_user,datr,fr,m_pixel_ration,pl,presence,sb,spin,wd,xs</td> </tr> <tr> <th scope="row">Cookie Laufzeit</th> <td>Sitzung / 1 Jahr</td> </tr> </table> <table> <tr> <th scope="row">Akzeptieren</th> <td> <label class="_brlbs-btn-switch _brlbs-btn-switch--textRight"> <span class="sr-only">Google Analytics 4</span> <input id="borlabs-cookie-google-analytics-four" tabindex="0" type="checkbox" data-cookie-group="statistics" name="cookies[statistics][]" value="google-analytics-four" checked data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus" aria-hidden="true"> </span> </label> </td> </tr> <tr> <th scope="row">Name</th> <td> <label> Google Analytics 4 </label> </td> </tr> <tr> <th scope="row">Anbieter</th> <td>Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland</td> </tr> <tr> <th scope="row">Zweck</th> <td>Cookie von Google für Website-Analysen. Erzeugt statistische Daten darüber, wie der Besucher die Website nutzt.</td> </tr> <tr> <th scope="row">Datenschutzerklärung</th> <td class="_brlbs-pp-url"> <a href="https://policies.google.com/privacy?hl=de" target="_blank" rel="nofollow noopener noreferrer" > https://policies.google.com/privacy?hl=de </a> </td> </tr> <tr> <th scope="row">Cookie Name</th> <td>_ga,_gat,_gid</td> </tr> <tr> <th scope="row">Cookie Laufzeit</th> <td>2 Monate</td> </tr> </table> </div> </div> <div class="bcac-item"> <div class="d-flex flex-row"> <label class="w-75"> <span role="heading" aria-level="4" class="_brlbs-h4">Marketing (1)</span> </label> <div class="w-25 text-right"> <label class="_brlbs-btn-switch"> <span class="sr-only">Marketing</span> <input tabindex="0" id="borlabs-cookie-group-marketing" type="checkbox" name="cookieGroup[]" value="marketing" checked data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus"> </span> </label> </div> </div> <div class="d-block"> <p>Marketing-Cookies werden von Drittanbietern oder Publishern verwendet, um personalisierte Werbung anzuzeigen. Sie tun dies, indem sie Besucher über Websites hinweg verfolgen.</p> <p class="text-center"> <a href="#" class="_brlbs-cursor d-block" tabindex="0" role="button" data-cookie-accordion-target="marketing" > <span data-cookie-accordion-status="show"> Cookie-Informationen anzeigen </span> <span data-cookie-accordion-status="hide" class="borlabs-hide"> Cookie-Informationen ausblenden </span> </a> </p> </div> <div class="borlabs-hide" data-cookie-accordion-parent="marketing" > <table> <tr> <th scope="row">Akzeptieren</th> <td> <label class="_brlbs-btn-switch _brlbs-btn-switch--textRight"> <span class="sr-only">Google Ads</span> <input id="borlabs-cookie-google-ads" tabindex="0" type="checkbox" data-cookie-group="marketing" name="cookies[marketing][]" value="google-ads" checked data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus" aria-hidden="true"> </span> </label> </td> </tr> <tr> <th scope="row">Name</th> <td> <label> Google Ads </label> </td> </tr> <tr> <th scope="row">Anbieter</th> <td>Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland</td> </tr> <tr> <th scope="row">Zweck</th> <td>Cookie von Google, das für das Conversion-Tracking von Google Ads verwendet wird.</td> </tr> <tr> <th scope="row">Datenschutzerklärung</th> <td class="_brlbs-pp-url"> <a href="https://policies.google.com/privacy?hl=de" target="_blank" rel="nofollow noopener noreferrer" > https://policies.google.com/privacy?hl=de </a> </td> </tr> </table> </div> </div> <div class="bcac-item"> <div class="d-flex flex-row"> <label class="w-75"> <span role="heading" aria-level="4" class="_brlbs-h4">Externe Medien (2)</span> </label> <div class="w-25 text-right"> <label class="_brlbs-btn-switch"> <span class="sr-only">Externe Medien</span> <input tabindex="0" id="borlabs-cookie-group-external-media" type="checkbox" name="cookieGroup[]" value="external-media" checked data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus"> </span> </label> </div> </div> <div class="d-block"> <p>Inhalte von Videoplattformen und Social-Media-Plattformen werden standardmäßig blockiert. 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aria-hidden="true"> </span> </label> </td> </tr> <tr> <th scope="row">Name</th> <td> <label> Vimeo </label> </td> </tr> <tr> <th scope="row">Anbieter</th> <td>Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA</td> </tr> <tr> <th scope="row">Zweck</th> <td>Wird verwendet, um Vimeo-Inhalte zu entsperren.</td> </tr> <tr> <th scope="row">Datenschutzerklärung</th> <td class="_brlbs-pp-url"> <a href="https://vimeo.com/privacy" target="_blank" rel="nofollow noopener noreferrer" > https://vimeo.com/privacy </a> </td> </tr> <tr> <th scope="row">Host(s)</th> <td>player.vimeo.com</td> </tr> <tr> <th scope="row">Cookie Name</th> <td>vuid</td> </tr> <tr> <th scope="row">Cookie Laufzeit</th> <td>2 Jahre</td> </tr> </table> <table> <tr> <th scope="row">Akzeptieren</th> <td> <label class="_brlbs-btn-switch _brlbs-btn-switch--textRight"> <span class="sr-only">YouTube</span> <input id="borlabs-cookie-youtube" tabindex="0" type="checkbox" data-cookie-group="external-media" name="cookies[external-media][]" value="youtube" checked data-borlabs-cookie-switch /> <span class="_brlbs-slider"></span> <span class="_brlbs-btn-switch-status" data-active="An" data-inactive="Aus" aria-hidden="true"> </span> </label> </td> </tr> <tr> <th scope="row">Name</th> <td> <label> YouTube </label> </td> </tr> <tr> <th scope="row">Anbieter</th> <td>Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland</td> </tr> <tr> <th scope="row">Zweck</th> <td>Wird verwendet, um YouTube-Inhalte zu entsperren.</td> </tr> <tr> <th scope="row">Datenschutzerklärung</th> <td class="_brlbs-pp-url"> <a href="https://policies.google.com/privacy" target="_blank" rel="nofollow noopener noreferrer" > https://policies.google.com/privacy </a> </td> </tr> <tr> <th scope="row">Host(s)</th> <td>google.com</td> </tr> <tr> <th scope="row">Cookie Name</th> <td>NID</td> </tr> <tr> <th scope="row">Cookie Laufzeit</th> <td>6 Monate</td> </tr> </table> </div> </div> </fieldset> </div> <div 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